Effective Date: 01 December 2025

Welcome to Bio Tech Agro & Nursery. We take pride in offering high-quality plants and agricultural products to our valued customers. Customer satisfaction is our top priority, and we strive to ensure every purchase meets your expectations. However, if you are not fully satisfied with your purchase, we’re here to help.

Overview

Our refund and return policy lasts 15 days from the date of delivery.
If 15 days have passed since your purchase, unfortunately, we cannot offer a full refund or exchange.

Eligibility for Returns

To be eligible for a return:

  • The plant or product must be in good condition, unused, and returned in its original packaging.

  • You must provide a valid receipt or proof of purchase.

  • The product must not be perishable or damaged due to mishandling, negligence, or improper planting after delivery.

📦 Important: Please do not send any plant or product back to the nursery without prior confirmation from our customer support team.

Non-Returnable Items

The following items are non-returnable:

  • Live plants that have been planted, trimmed, or repotted after delivery

  • Perishable or seasonal plants (e.g., flowering or fruit-bearing plants)

  • Custom orders or bulk plant consignments

  • Gift cards or vouchers

  • Soil, manure, fertilizers, or liquid plant care products once opened

Partial Refunds May Be Issued For:

  • Items that show signs of stress or damage not caused during delivery

  • Plants returned without their original pot or packaging

  • Products not in original condition or missing parts not due to our error

  • Returns requested after 15 days from delivery

Refund Process

Once your returned product is received and inspected, you will be notified via email or phone about the approval or rejection of your refund.

If approved, the refund will be processed to your original method of payment (bank transfer, UPI, or other payment method used).
⏳ Please allow 7–10 business days for the amount to reflect in your account, depending on your bank or payment provider.

Late or Missing Refunds

If you haven’t received your refund yet:

  • Recheck your bank or UPI account.

  • Contact your bank; processing times may vary.

  • If still unresolved, please contact us at 📧 biotechagrohr@gmail.com.

Sale Items

Only regular-priced items are eligible for refunds.
Discounted or promotional items are non-refundable, unless they are damaged or defective upon arrival.

Exchanges

We replace items only if they are:

  • Damaged during delivery, or

  • Defective at the time of receipt

To initiate an exchange, please email us at 📧 biotechagrohr@gmail.com and send the product to:

🏢 Bio Tech Agro & Nursery
18/5, Sivan Kovil Opposite,
Keezha Maravan Kudieruppu,
Nagercoil – 629002, Kanniyakumari, Tamil Nadu, India

Gifts

If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return.
Once the returned item is received and approved, a replacement plant or gift voucher will be issued.

If the gift was shipped to the giver, the refund will be sent to the original purchaser.

Shipping Returns

To return a product, please send it to:

🏢 Bio Tech Agro & Nursery
18/5, Sivan Kovil Opposite,
Keezha Maravan Kudieruppu,
Nagercoil – 629002, Kanniyakumari, Tamil Nadu, India

🚚 Note:

  • Customers are responsible for return shipping costs.

  • Shipping fees are non-refundable.

  • If you receive a refund, the cost of prepaid return shipping (if any) will be deducted from your refund amount.

We recommend using a trackable courier service or purchasing shipping insurance, as we cannot be responsible for items lost in transit.

Need Help?

For assistance with returns, refunds, or order-related queries, contact us at:

📞 Phone: +91 9442161196

📧 Email: biotechagrohr@gmail.com